Frequently asked questions

Care-Lo serves Pakistan and currently operates in Karachi, Abbottabad, Islamabad and Rawalpindi, with plans to expand to more cities.

Yes. Physiotherapists on Care-Lo can offer home sessions for stroke rehabilitation, Parkinson's, knee and hip replacement rehab, recovery after a fracture, and back, neck and joint pain. Check each profile for their areas of expertise.

No. Care-Lo is a Home healthcare platform that helps you connect with independent nurses, physiotherapists and caregivers. We don't provide medical advice, supervise treatment or operate as an emergency service.

No. The nurses, physiotherapists and caregivers on Care-Lo are independent. They choose which requests to accept, set their own terms, and are responsible for the care they give. When you book someone, your arrangement is with them, not with Care-Lo.

You can search and read healthcare professionals' profiles without one. To chat with a healthcare professional or send a service request, you'll need a free account, which only asks for your email, name, phone number, gender and a password.

Profiles don't list languages yet, so if you need someone who speaks a particular language, ask the healthcare professional in chat before you book. Our own support team can help you in English and Urdu.

Find a healthcare professional near you, read their profile and reviews, and chat with them about what you need. When you're ready, send a service request with the date, time, address and the amount you're offering. The professional has 15 minutes to accept or decline. If they don't respond in that time, the request expires and you're free to ask someone else.

Yes. When you search for a healthcare professional, turn on the "Female only" filter to see only female nurses, physiotherapists and caregivers who serve in your area. You can also tell them what you need in chat before you send a request.

Each service request is for one visit on one date and time. For regular care, such as daily injections or a course of physiotherapy, agree the schedule and the fee with the healthcare professional in chat, then send a request for each visit.

It depends on the healthcare professional and the care you need. Care-Lo doesn't supply equipment or medicines. Ask in chat what they will bring and what you should have ready, such as prescribed medicines or dressings, and agree any extra cost before the visit.

Yes. Searching, reading profiles, chatting and sending requests are free. You pay the healthcare professional directly for the visit itself, as agreed between you.

Care-Lo doesn't set prices and doesn't currently handle payments. Each healthcare professional sets their own rate, so agree the fee in chat first and put that amount in your service request - the professional decides whether to accept it. You then pay them directly, in the way you've agreed. Make sure the agreed amount is written in chat, so there's a record of it.

Yes, while it's still waiting for the healthcare professional to respond, you can change or cancel it in Care-Lo. Once they have accepted, message them in chat as early as you can if your plans change. They can cancel the booking from their side.

Try messaging them in Care-Lo chat first, as they may just be running late. If you still don't hear from them, or they don't show up, contact us by phone, WhatsApp or through our contact page. We'll look into it, and if a healthcare professional repeatedly misses visits, we may take action on their account. You can also go ahead and book someone else if you need to.

After a booking is completed or cancelled, the customer and the healthcare professional can each leave one review: a rating from 1 to 5 stars and an optional comment. You can't review a booking you cancelled yourself. Reviews should be honest and based on what actually happened.

It means we checked that the name, date of birth and photo on a healthcare professional's profile appear to match the ID and qualification documents they gave us. It is a limited check, not a guarantee of their skills or the care they will provide. Our Safety & Verification page explains exactly what it covers.

No. We don't confirm whether a licence or registration is valid, or whether someone is in good standing with a council or professional body, and we don't carry out police checks. If a licence matters for the care you need, ask the healthcare professional to show it before the visit.

Call your local emergency number or go to the nearest hospital straight away. Care-Lo is not an emergency service, and healthcare professionals may not see a message or request in time.

If you have a question, complaint or concern about a healthcare professional or a service request, call or WhatsApp us on +92 318 3363545, email us at support@care-lo.com, or send us a message from our contact page.

Sign up with your email, then complete three short steps: your basic details and photo, your services and specializations, and the area you cover. Once all three are saved, your profile can appear when customers search within the area you cover. You can then upload your ID and qualification documents to apply for the Care-Lo Verified badge.

No. Creating a profile and receiving requests on Care-Lo is currently free, and we don't take a commission from the fees you agree with customers.

No. Customers give us a name, phone number and email address, but we don't verify their identity or address. Please use your own judgment before accepting a request or visiting someone's home. Our Safety & Verification page has some practical tips.

Email us at support@care-lo.com from the address on your account and ask for it to be deleted. We may ask you to confirm the request first. Some records may be kept where the law requires it, or for safety and dispute reasons, as explained in our Privacy Policy.

On the sign-in screen, choose "Forgot password?" and we'll email you a code to set a new one. We store passwords only in a secure, scrambled form, so we can't look up or send you your old one.