Care-Lo collects only the information needed to run the platform, support matching, and manage care-related interactions.

Account and profile data such as name, phone number, email address, gender, date of birth, password, profile photo, and role selection.

Provider profile details such as biography, years of experience, specializations, services, service areas, and supporting verification uploads.

Customer request details such as booking time, proposed amount, address, map location, and related care-service preferences.

Communication data such as chat messages, attachments, and service-request related interactions made through the platform.

Technical and session data such as device identifiers, session identifiers, user agent information, push-notification tokens, and app or browser usage needed to operate the service.

Create and maintain user accounts.

Match customers with providers based on search, location, and service information.

Review provider verification submissions for limited platform trust and onboarding purposes.

Support chat, booking, notification, security, fraud prevention, and customer support workflows.

Comply with legal obligations, enforce platform rules, and protect rights, safety, and system integrity.

Care-Lo may review uploaded identification and educational or training documents to see whether the submitted name, date of birth, and profile photo appear to match the materials provided.

This is a limited verification step only. It does not mean Care-Lo guarantees identity, license validity, registration status, competence, treatment quality, professional conduct, or service outcome.

Customers and providers remain responsible for their own decisions, interactions, services, payments, and disputes, except where applicable law requires otherwise.

With other users when necessary to provide the service, such as showing provider profile details to customers or sharing booking and communication details with the relevant customer or provider.

With infrastructure and service providers that help operate storage, notifications, authentication, communications, or platform security.

When required by law, legal process, regulatory request, or where reasonably necessary to protect rights, safety, users, or the platform.